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This comprises having adequate up to date splendor and fashion associated magazines for both ladies and men, playing a comforting and light-weight song and if case study solution client is to spend a piece of a time in a ready room then offering a refreshment or a cup of herbal tea to make case look at answer customer’s stay there as delightful as possible. Or as a substitute, if case study answer front room is delightful and enjoyable, consumers may stay to calm down after remedy or arrive early and luxuriate in flicking via a shiny journal with some refreshment. Another extraordinarily crucial point is clients’ confidentiality which must be maintained perpetually and receptionist is responsible for any assistance to not be copied or handed on in any form to anybody, in adult or over case examine answer phone Barham, 1992. When case examine solution data were analysed in accordance with 27 questionnaires taken in Barnfield College Hairdressing Salon and Spa Reception area, it was discovered that case look at answer majority of consumers who’ve visited case study answer university salon were typical satisfied with case study answer ready area and reception in general: 26 people were welcomed and case look at answer same amount of people found out receptionist pleasant and informative. The majority of clients found out case examine solution phone booking carrier miraculous and said that case examine answer telephone was spoke back immediately 17 and 14 respectively. Although 13 people did not answer case look at answer query in the event that they needed to wait for his or her appointment, 9 individuals confirmed that they failed to wait at all and only small group said that they needed to wait from 1 2 minutes up to 5 minutes 2 and 1 people respectively.